Refund policy

At Veuroma, we strive to maintain the highest standards in quality and hygiene. Please read our Return and Cancellation Policy carefully before placing your order.

Returns, Replacements & Cancellations

Perfume is personal — and it's also a hygiene product. Here is exactly how we handle every
situation, in plain words.

Not sure a scent is for you? Try it first.
Every signature scent is in the Trial Set of 4 (₹499). With ScentBack, once your trial set is successfully delivered we send you a ₹499 discount coupon — valid for 30 days from issue, redeemable on any order worth ₹999 or more. Try all four on your own skin; if you fall for one, the trial effectively costs you nothing. (The ScentBack coupon applies to the Trial Set only and expires 30 days after it is issued.)

Damaged, leaking, tampered or wrong item? We replace it, free.
If your order arrives with leakage or spillage, a broken or tampered seal, or the wrong
product, tell us within 24 hours of delivery — please check your order as soon as it arrives. Email support@veuroma.com or call/WhatsApp (+91) 95941 54440 with your order number and clear photos of the product and packaging. We respond within 24–48 hours and ship a free replacement — or refund you in full, your choice. You pay nothing.

We do not accept returns of delivered products.
Fragrance is a hygiene-sensitive product, so all sales are final once delivered — we cannot accept returns for change of mind, whether the bottle is opened or unopened. This is the standard hygiene practice across the fragrance industry. What protects you instead: ScentBack (point 1) to try before you commit, and free replacements (point 2) if anything is wrong with what arrives.

Cancellations.
You can cancel any order before it ships — email or WhatsApp us with your order number. Once an order is processed or shipped it cannot be cancelled, but point 2 still protects you. If we ever need to cancel your order (stock or verification issues), you are refunded in full to your original payment method.

Refund timelines.
All approved refunds go back to the original payment method within 7–10 business days, with a confirmation email the moment we initiate them.

Questions? support@veuroma.com · (+91) 95941 54440

Veuroma Return Process

  1. Initiate Return Request
     Email us at support@veuroma.com with your order number, reason for return, and any relevant photos (if applicable).
  2. Receive Return Instructions
    Our team will respond within 24–48 hours with return approval and detailed instructions.
  3. Pack & Ship the Product
    Carefully pack the item in its original packaging and ship it to the address provided in the email. Return shipping is to be borne by the customer unless the product was defective or incorrect.
  4. Refund or Exchange Issued
    Once we receive and inspect your return, we’ll process your refund or send out a replacement, as per your preference.