Refund policy

At Veuroma, we strive to maintain the highest standards in quality and hygiene. Please read our Return and Cancellation Policy carefully before placing your order.

Return Policy

Due to the nature of our products and hygiene regulations, we do not accept returns for delivered items.

Exceptions:

Returns may be considered only in the following cases:

  • Product leakage or spillage
  • Broken or tampered seal
  • Receipt of a wrong or damaged item

In such cases, customers must notify us within 24 hours of receiving the order by either:

  • Emailing us at support@veuroma.com
  • Calling our customer care at (+91) 9594154440

Please include clear photos of the product and packaging when reporting any issues. Our team will review and guide you through the next steps.

Returns requested after 24 hours of delivery may not be eligible for replacement or refund.

Cancellation Policy

If you wish to cancel your order, please notify us within 24 hours of placing the order.

  • Cancellations can be requested by emailing us at support@veuroma.com or contacting our customer care.
  • Orders cannot be cancelled once they have been processed or shipped.

Veuroma reserves the right to cancel any order at its discretion in case of stock unavailability or suspected fraudulent activity. In such cases, the amount will be refunded to the original payment method.

Veuroma Refund Policy

At Veuroma, your satisfaction is our top priority. If for any reason you're not completely happy with your purchase, we're here to help.

Eligibility for Refunds

  • Products must be unused, unopened, and in their original packaging.
  • Items must be returned within 7 days of delivery.
  • Proof of purchase (order confirmation or invoice) is required.
  • Refunds are only applicable to products purchased directly from our official website.

Non-Refundable Items

  • Used or damaged products due to customer handling.
  • Items marked as "Final Sale" or "Non-returnable".
  • Gift cards or promotional items.

Refund Method

Once your return is received and inspected, your refund will be processed to the original method of payment within 7–10 business days. You will receive a confirmation email once the refund is initiated.

Veuroma Return Process

  1. Initiate Return Request
     Email us at support@veuroma.com with your order number, reason for return, and any relevant photos (if applicable).
  2. Receive Return Instructions
    Our team will respond within 24–48 hours with return approval and detailed instructions.
  3. Pack & Ship the Product
    Carefully pack the item in its original packaging and ship it to the address provided in the email. Return shipping is to be borne by the customer unless the product was defective or incorrect.
  4. Refund or Exchange Issued
    Once we receive and inspect your return, we’ll process your refund or send out a replacement, as per your preference.