Refund policy

Returns, Replacements and Cancellations

Perfume is personal, and it is also a hygiene product. Here is exactly how we handle every situation, in plain words.

1. Not sure a scent is for you? Start small.

Buying a fragrance you have never smelled is a real leap, so we would rather you did not take it all at once. Every signature scent is available as a 15ml Companion, which is a full perfume in a pocket size rather than a sample. The Trial Set of 4 lets you wear four scents properly on your own skin across several days. Build Your Set gives you two, three or four 15ml bottles together if you would like to compare. Once you know which one is yours, move to a larger bottle with confidence.

2. Damaged, leaking, tampered or wrong item? We replace it, free.

If your order arrives with leakage or spillage, a broken or tampered seal, or the wrong product, tell us within 24 hours of delivery. Please check your order as soon as it arrives. Email support@veuroma.com or call or WhatsApp us on (+91) 95941 54440 with your order number and clear photographs of the product and the packaging. We respond within 24 to 48 hours and ship a free replacement, or refund you in full, whichever you prefer. You pay nothing, and you do not need to send anything back to us.

3. We do not accept returns of delivered products.

Fragrance is a hygiene-sensitive product, so all sales are final once delivered. We cannot accept returns for a change of mind, whether the bottle has been opened or not. This is standard practice across the fragrance industry. What protects you instead is point 1, the ability to try a scent in a small size before committing to a large one, and point 2, a free replacement if anything is wrong with what arrives.

4. Cancellations.

You can cancel any order at any point before it ships. Email or WhatsApp us with your order number. Once an order has been processed or shipped it can no longer be cancelled, though point 2 still protects you. If we ever need to cancel your order ourselves, for stock or verification reasons, you are refunded in full to your original payment method.

5. Refund timelines.

All approved refunds go back to the original payment method within 7 to 10 business days. You will receive a confirmation email the moment we initiate one.

Questions? Email support@veuroma.com or call or WhatsApp (+91) 95941 54440.