Privacy policy

Date of last update: 18 June 2025

Veuworld Enterprise operates in the luxury fragrance space under the brand name Veuroma, offering a curated range of fine perfumes and cosmetics through its online and offline platforms.

This Privacy Policy (“Policy”) is designed to provide transparency into our privacy practices and principles in a format that is clear, accessible, and easy to understand.

Scope of this Policy

This Policy describes the treatment of personal and non-personal information provided or collected on our website and any services, platforms, or tools where this Policy is posted. For the purposes of this Policy, the term “Website” refers to any digital or physical medium operated by Veuroma, including but not limited to websites, mobile platforms, or third-party marketplaces.

This Policy is aligned with applicable laws, including but not limited to the Information Technology Act, 2000 and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (collectively “Applicable Law”).

By using our Website, you agree to the collection and use of your information in accordance with this Policy.

Who We Are

Veuroma is engaged in the business of selling, marketing, and retailing luxury perfumes through its own digital channels, including websites.

Roles We Play

  • Data Controller: When we collect and process personal data for our own business purposes.
  • Data Processor: When we collect and process personal data on behalf of another party.

Our Commitment

We are fully committed to protecting your personal information and ensuring compliance with all Applicable Laws.

Information We Collect

Information You Provide

We collect information you voluntarily provide when creating an account, making a purchase, subscribing to newsletters, or contacting us. This may include:

  • Full name
  • Email address
  • Phone number
  • Shipping and billing address
  • Date of birth
  • Other identification details

Information Automatically Collected

We may collect:

  • IP address
  • Device and browser type
  • Location data
  • Cookies and web beacons (see our [Cookie Policy])
  • Pages visited, time spent, and behaviour on our site

Information from Third Parties

We may receive updated information about you from third-party sources such as delivery partners and payment gateways to ensure smooth order fulfillment and better user experience.

Categories of Personal Data

  • Demographic & Identity Data: Name, email, phone, shipping address, etc.
  • Payment Data: Transaction amount, type of card used (Note: We do not store card numbers or CVV).
  • Technical Data: IP, device ID, browser type, network info.
  • Usage Data: Session data, user activity, preferences.
  • Communication Data: Metadata from interactions with emails, SMS, chats, etc.

Your Consent

By using our Website and sharing information, you consent to the practices described in this Policy, including third-party data sharing where relevant.

Purpose of Data Collection

We use your personal information to:

  • Fulfill product orders and process payments
  • Manage user accounts and customer service
  • Personalize your shopping experience
  • Improve the Website and our offerings
  • Send marketing communications
  • Detect and prevent fraud
  • Comply with legal obligations

Legal Grounds for Processing

We process your data based on:

  • Your explicit consent
  • Fulfillment of contractual obligations
  • Compliance with legal requirements
  • Our legitimate business interests

Data Disclosure

Veuroma may share your personal data with:

  • Payment service providers (e.g., Razorpay)
  • Marketing and analytics services (e.g., Google, Facebook, CleverTap, Appsflyer)
  • Logistics partners and couriers
  • Legal authorities when required by Applicable Law

Your interaction with third-party SDKs or platforms is subject to their respective privacy policies, which we encourage you to review.

Third-Party SDKs We May Use

SDK Type

Purpose

Analytics

Improve user experience, track engagement

Payment

Enable secure payment processing

Login

 Simplify authentication via Google/Facebook


Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Policy or as required by law. Data is securely deleted or anonymized thereafter.

Children’s Privacy

Veuroma’s Website is intended for adult use. Users under 18 must access the site under parental supervision. We do not knowingly collect personal data from minors.

Your Rights

You have the right to:

  • Access and review your personal data
  • Request corrections or deletions
  • Withdraw consent at any time
  • Object to processing for marketing purposes

To exercise any of these rights, contact us at support@veuroma.com

Changes to the Policy

We may update this Policy from time to time. Changes will be posted on this page, and we encourage you to review it regularly.

Contact Us

If you have questions, concerns, or complaints regarding your privacy or this Policy, please contact:

  • Email: support@veuroma.com
  • Phone: Registered Office: (+91) 9594154440
  • Registered Office: 3rd Floor, D 308, Kailash Industrial Complex, Hiranandani Link Road, Behind Godrej, Vikhroli West, Mumbai, Mumbai Suburban, Maharashtra, 400079